Privacy Policy
1. Our Commitment to Privacy
Lister Estate Agents Springwood is committed to managing personal information responsibly, transparently and securely.
We handle personal information in accordance with the Privacy Act 1988, the Australian Privacy Principles (APPs), the Property and Stock Agents Act 2002 (NSW), the Anti-Money Laundering and Counter-Terrorism Financing Act 2006, the Spam Act 2003 (Cth), and other applicable laws. By engaging with our services, you acknowledge that we may collect, use and disclose your personal information as described in this policy.
2. What Personal Information We Collect
The personal information we collect depends on the services you use and may include:
- Name, address, phone number and email address
- Date of birth and identity verification documents (where required)
- Property ownership, tenancy or application details
- Financial or payment information where necessary
- Information relating to property sales, leasing or property management
- Correspondence and communications with our agency
- Information required to meet legal obligations, including AML/CTF customer due diligence requirements
Where you do not provide required information, we may be unable to provide certain services.
3. How We Collect Information
We collect personal information directly from you or from an authorised representatives through:
- Website forms and enquiries
- Telephone and email communication
- Rental and sales applications
- Property inspections and appraisals
- Social media interactions
- Identity verification processes
- Third-party service providers
- Publicly available sources where permitted by law
4. Why We Collect Your Information
We collect, hold and use personal information to:
- Respond to enquiries and provide property services
- Manage sales, leasing and property management activities
- Process tenancy applications
- Prepare agency agreements and transaction documents
- Verify identity and comply with AML/CTF obligations
- Arrange inspections, maintenance and property services
- Communicate with clients and stakeholders
- Maintain our client and contact database
- Send property alerts, newsletters and marketing communications (where permitted)
- Meet legal and regulatory requirements
5. Our Client Database
We maintain a secure database of clients, prospective clients, landlords, tenants, buyers and sellers.
Your contact details may be retained to provide relevant property updates, services and agency communications.
You may opt out of marketing communications at any time using the unsubscribe function or by contacting our office.
6. Disclosure of Personal Information
We only disclose personal information where necessary to provide our services or where required by law.
This may include disclosure to:
- Government agencies and regulators, including AUSTRAC where required
- Identity verification providers
- Solicitors and conveyancers
- Financial institutions and mortgage brokers
- Landlords, tenants, buyers and sellers involved in a transaction
- Property inspectors, valuers, contractors and tradespeople
- Insurance providers
- IT service providers, cloud storage and CRM platforms
- Electronic signing and document management providers
- Marketing and communication service providers
- Professional advisers such as accountants and auditors
Some providers may store or process data outside Australia. We take reasonable steps to ensure appropriate safeguards are in place.
7. We Do Not Sell Personal Information
Lister Estate Agents Springwood does not sell, rent or trade personal information or contact details to third parties.
8. SMS, Email and Electronic Communications
We may contact you via email, phone, SMS or other electronic messaging platforms regarding:
- Property enquiries and transactions
- Inspections and appointments
- Tenancy and property management matters
- Maintenance updates
- Market updates and newsletters
- Agency communications
Marketing communications (including SMS and email) are only sent where permitted by law and in accordance with the Spam Act 2003 (Cth).
SMS Sender Identification and Security (from July 1st, 2026 practice requirements)
All SMS communications sent by Lister Estate Agents Springwood will clearly identify our agency as the sender. We do not send SMS messages that conceal or misrepresent our identity.
Where SMS services are delivered through third-party platforms, we take reasonable steps to ensure those providers maintain appropriate privacy, security and messaging standards.
You may opt out of marketing SMS messages at any time. Service-related messages may still be sent where necessary to manage your property or transaction.
9. Website Forms and Feedback
When you submit forms via our website, we collect your information to respond to your enquiry and improve our services.
Feedback may be used internally to enhance service delivery. We do not publish personally identifiable information without consent unless required or authorised by law.
10. Social Media
We use social media to communicate with the public and share property and agency information.
If you interact with us via social media, we may collect your information to respond appropriately.
Social media platforms operate independently and are governed by their own privacy policies.
11. Security and Storage
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information is stored securely using physical, electronic and administrative safeguards and retained only for as long as required by law or business necessity.
12. Access and Correction
You may request access to personal information we hold about you and request corrections if it is inaccurate, out of date or incomplete, subject to legal exceptions.
13. Overseas Disclosure
Some third-party service providers may store or process information overseas. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy standards.
14. Complaints
If you have concerns about how your personal information has been handled, please contact us. We will investigate and respond within a reasonable timeframe.
If you are not satisfied, you may contact the NSW Fair Trading on 13 32 20.
15. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in law, technology or business practices. The latest version will always be available upon request and on our website.